Tour Package Booking Policy With Lombok Travel Agency
Tour Package Booking Policy We are committed to providing a seamless, transparent, and hassle-free booking experience for every guest. Our Tour Package Booking Policy outlines the terms and procedures for making a reservation, confirming your booking, and preparing for your journey with us. By understanding these guidelines, you can book with confidence, knowing exactly what to expect before your adventure begins.
Whether you’re joining a cultural tour, island-hopping excursion, waterfall adventure, or a multi-day trekking experience, our team is dedicated to making the booking process simple, secure, and efficient. We encourage all guests to review this policy carefully to ensure a smooth travel experience from reservation to the completion of your tour.
To ensure a smooth and enjoyable travel experience, please read our booking policy before confirming your reservation.
Reservation Tour Package Booking Policy
- Advance booking is highly recommended, especially during weekends, public holidays, and peak travel seasons.
- Bookings are confirmed only after we receive the required deposit or full payment, depending on the selected tour package.
- Last-minute bookings are subject to availability.
Deposit Tour Package Booking Policy
- A deposit to secure your booking 30 % from total amount
- The remaining balance full pay on arrival date
- Deposit & Payment Via Bank account company or PayPal
- Deposit amounts may vary depending on the package, group size, or special requests.
Guest Information
To complete your reservation, please provide:
- Full name of each participant
- Nationality
- Number of participants
- Preferred tour date
- Hotel or pickup location
- WhatsApp or contact number
- Any dietary requirements, medical conditions, or special requests
Tour Confirmation Tour Package Booking Policy
- Booking confirmation one month before arrival
- Tour itinerary agree & fix as your requested
- Pickup time and meeting point
- Payment details confirmed need deposit 30% from total amount & cash on ariival
- Important travel information and preparation guide
Changes to Bookings
- Requests to change the travel date or itinerary inform in advance
- Changes are subject to availability
Group Size
Tour packages are available for private travelers, couples, families, and groups. Pricing may vary based on the number of participants.
Special Requests
We will do our best to accommodate special requests, including child seats, vegetarian meals, honeymoon arrangements, or customized itineraries. This subject to availability and cannot always be guarantee
Travel Insurance
We strongly recommend that all guests obtain comprehensive travel insurance covering medical expenses, trip cancellations, personal belongings, and adventure activities where applicable.
Force Majeure
We are not responsible for delays, cancellations, or itinerary changes caused by circumstances beyond our control, weather, natural disasters, government regulations, road closures, or other unforeseen events. In such cases, we will work to provide suitable alternatives whenever possible.
Claims and Dispute Resolution Policy
- Post-Trip Audits: Refund processing is subject to a formal internal investigation regarding the reported operational incidents. Claims remain valid for evaluation after tour completion and will solve in accordance with established booking terms.
- Fraudulent Claims: The company maintains a zero-tolerance policy for fraudulent or fabricated complaints. Lombok Travel Agency operates under the legal protections of the Republic of Indonesia. The results of the investigation show that these allegations were fabricated with malicious intent, and we reserve the right to take legal action.
Acceptance of Terms
By confirming your booking and making payment, you acknowledge that you have read, understood, and agreed to our booking policy, payment policy, cancellation policy, and safety guidelines.