Mount Rinjani Booking Policy

Mount Rinjani Booking Trekking Policy

Mount Rinjani booking Trekking policy is outlines important information regarding reservations, payments, cancellations, itinerary changes, permits, and participant responsibilities. By confirming a booking, guests acknowledge and agree to these terms, provide a safe, organize, and fair experience for all trekkers.

Trekking conditions, weather, and park regulations may change, participants communicate any special requirements in advance.

mount rinjani booking policy

Booking Policy Mount Rinjani trek:

Reservation & Booking Confirmation (paticipant booking permit policy)

  • Booking in advance, 1 month or 1 week prior
  • Minimum booking participants 2 people
  • Booking is confirm by send copy passport & deposit 30 % from total amount

Payment Terms rinjani trekking 

  • Deposit requirements: booking need 30 %
  • Final payment deadline: on the trekking day
  • Accepted payment methods: Paypal or Bank Transfer
  • Currency and transaction fees: IDR or USD

We offer two secure options to pay your deposit to our Company Bank Account:

  • Bank Transfer

You can transfer the deposit amount directly to our Company bank account. We will reply with our full banking details (Bank Name/IBAN/SWIFT code).

  • PayPal

Using PayPal, we will send payment link directly to your email address. (Please note: PayPal payments may incur a standard processing fee).

These policies between trekking provider, and clients

Cancellation Policy

  • Booking Cancel, Ticket Rinjani can not refund
  • Cancellation procedures: one week cancel, deposit can not refund
  • Refund eligibility based on timing: 2 weeks on trekking day
  • Non-refundable fees permits or processing charges: 2 weeks

Rescheduling & Amendments booking permit policy

  • Conditions for changing trek dates
  • Administrative fees for ticket booking must be in advance
  • Subject to availability and park regulations

National Park Permits

  • Permit application process
  • Required personal information
  • Responsibility for permit fees and availability

Participant Requirements

  • Minimum age: 10 years up & older 58 year old
  • Physical fitness expectations
  • Medical conditions that close
  • Responsibility for assessing personal suitability

Weather & Force Majeure booking permit policy

  • Delays or cancellation on volcanic activity, natural disasters, or government restrictions
  • Alternative arrangements or refund policies in such circumstances

Health & Safety

  • Compliance with guide instructions
  • Proper trekking equipment and clothing
  • Right of the operator to refuse participation for safety reasons

Travel Insurance

  • Recommendation or requirement for travel and medical insurance
  • Coverage for emergency evacuation, cancellations, and personal belongings

Included & Excluded Services

  • Includes: Guide, porter, meals, camping equipment, permits
  • Excludes: Personal expenses, tips, insurance

Liability Disclaimer booking permit policy

  • Acknowledgment of the inherent risks of mountain trekking
  • Limits of the operator’s liability where permitted by law

Environmental Responsibility

  • Leave No Trace principles
  • Waste management rules
  • Respect for wildlife and local communities

Photography & Media

  • Permission promotional use of photos or videos
  • Participant privacy considerations

Code of Conduct booking permit policy

  • Respectful behavior toward guides, fellow trekkers, and local customs
  • Prohibited activities, littering or damaging the environment

Contact & Emergency Information booking permit policy

  • Emergency contact details + 62 818365070 (Lombok Travel Agency)
  • Participant emergency contact requirements
  • Communication the trek

Claims and Dispute Resolution Policy

  • Post-Trip Audits: Refund processing is subject to a formal internal investigation regarding the reported operational incidents. Claims remain valid for evaluation after tour completion and will solve in accordance with established booking terms.
  • Fraudulent Claims: The company maintains a zero-tolerance policy for fraudulent or fabricated complaints. Lombok Travel Agency operates under the legal protections of the Republic of Indonesia. The results of the investigation show that these allegations were fabricated with malicious intent, and we reserve the right to take legal action.

These sections creates a clear, transparent booking policy, expectations, safe and enjoyable Mount Rinjani trekking