Booking Policy for Cruise Ship Passengers – Lombok Tour

Booking Policy for Cruise Ship Passengers lombok tour to ensure a smooth and timely shore excursion. Our Lombok shore excursions are specially for seeking a worry-free experience on the island tour

Convenient port pickup, carefully planned itineraries, and a focus on punctual return to the ship, you can explore Lombok’s cultural landmarks, scenic landscapes, and local traditions with confidence. Booking in advance helps ensure availability the tour to be customized to your cruise schedule.

Lombok tour is typically subject to the following policies:

Advance Reservation Booking Policy Tour Cruise Ship Passengers 

• Advance booking is recommend to secure availability date
• Please provide your cruise ship name, arrival date, estimated docking time, and all-aboard/departure time when making your reservation.

To book: 

1. You can email or WhatsApp us to check the available dates at +62 818365070
2. You will receive a confirmation by WhatsApp or email for your booking.
3. Secure your tour booking by sending 30% of the total into our PayPal or bank account.
4. You need to pay the balance in cash upon arrival.
5. Inform us of your cruise ship name for the pickup time.

Port Pickup and Drop-off

• Tours generally include pickup and drop-off at the designated cruise terminal or port gate.
• Drivers or guides typically meet guests with a name sign or pre-arranged identification.

Timely Return Guarantee

• Tour Itinerary are designed with sufficient time to ensure passengers return to the port before the ship’s departure.
• Guests should still verify their ship’s all-aboard time and communicate any schedule changes promptly.

Delays and Itinerary Adjustments Booking Policy Tour Cruise Ship Passengers 

• If a cruise ship arrives late or adjusts its docking schedule, the tour operator may modify the itinerary or shorten certain stops to fit the available time.
• Tours may be cancel or delay due to weather reasons, we will reschedule the time pick-up

Payment and Confirmation (booking tour Lombok cruise ship)

• Many operators require a deposit or full payment in advance, while others may allow payment on arrival depending on their policies.
• A booking confirmation is usually sent after the reservation is accepted.

Deposit Payment 

A deposit is need to secure your spot and allow us to prepare for your trip. The minimum deposit is 30% of the total tour price.

We offer two secure options to pay your deposit to our Company Bank Account:

• Bank Transfer

You can transfer the deposit amount directly to our Company bank account. We will reply with our full banking details (Bank Name/IBAN/SWIFT code).

• PayPal

Using PayPal, we will send payment link directly to your email address. (Please note: PayPal payments may incur a standard processing fee).

Cancellation Policy Booking cruise ship lombok tour

• All payment refunds for cancellations made up 7 days
• A 50% charge applies for cancellations within 5 days
• A full charge applies for cancellations within 48 hours.

Passenger Responsibility Booking Policy Tour Cruise Ship Passengers Lombok

• Guests should arrive at the meeting point on time and carry any required travel documents.
• It is advisable to wear comfortable clothing suitable for the selected activities and weather conditions.

Claims and Dispute Resolution Policy (booking tour cruise ship)

• Post-Trip Audits: Refund processing is subject to a formal internal investigation regarding the reported operational incidents. Claims remain valid for evaluation after tour completion and will solve in accordance with established booking terms.
• Fraudulent Claims: The company maintains a zero-tolerance policy for fraudulent or fabricated complaints. Lombok Travel Agency operates under the legal protections of the Republic of Indonesia. If the investigation reveals that the claim was fabricated with malicious intent, the case will be closed, and the company reserves the right to take legal action.