Car Rental Safety Policy – Lombok Tour

Car rental with us, safety is our highest priority. We are committed to providing clean, reliable, and well-maintained vehicles, So you can explore Lombok with confidence. Every vehicle is inspected before each rental, and we encourage all guests to drive responsibly and follow Indonesian traffic laws throughout their journey.

Vehicle Safety Car Rental Policy

• Every vehicle undergoes routine maintenance and safety inspections.
• Brakes, tires, lights, steering, seat belts, and essential safety systems
• All vehicles are clean and sanitize.
• The vehicle’s registration and documents are kept up to date.

Driver Requirements

• Drivers must hold a valid driving license.
• Drivers must comply with all Indonesian traffic laws.
• Passengers under the influence of alcohol or drugs is strictly prohibited.
• Seat belts must be worn by all passengers at all times.
• Driver English speaking
• Driver known touris destination Lombok

By renting a vehicle from us, you acknowledge that you have read and agreed to follow this Safety Policy. Working together, we can ensure a safe, enjoyable, and memorable journey throughout Lombok.

Passenger Guidelines for Renting a Car with Us

To ensure a safe, comfortable, and enjoyable journey for everyone, we kindly ask all passengers to follow these guidelines throughout the rental period.

Passengers Must Follow

• Always wear your seat belt while the vehicle is in motion.
• Follow the driver’s instructions, especially during long journeys or when traveling on mountain and rural roads.
• Remain seated while the vehicle is moving and avoid distracting the driver.
• Treat the vehicle with care and help keep it clean throughout the trip.
• Dispose of rubbish responsibly or use the waste bag provided.
• Smoking, vaping, and the use of illegal drugs inside the vehicle are strictly not permit
• Do not consume excessive alcohol if it may affect the safety or comfort of the journey.
• Keep noise levels at a respectful volume to avoid distracting the driver.
• Children responsible adult at all times. Child seats can be provided upon request, subject to availability.
• Do not carry dangerous, flammable, explosive, or illegal items inside the vehicle.
• Inform the driver immediately if you feel unwell or require an emergency stop.
• Respect local communities, cultural sites, and the environment during your travels around Lombok.
• Follow all Indonesian laws and regulations during the rental period.

Our Commitment Car rental Lombok

Your safety and comfort are our highest priorities. By following these simple guidelines, you help create a safe, pleasant, and memorable travel experience for yourself, your fellow passengers, and our team.

Thank you for choosing our car rental service. We look forward to helping you explore the beauty of Lombok safely and comfortably.

Priority Goals Rental car with Us in Lombok

• Your Safety Comes First – We provide well-maintained vehicles that undergo regular inspections to ensure they are safe and road-ready.
• Reliable Transportation – Enjoy dependable vehicles that allow you to travel across Lombok with confidence and peace of mind.
• Comfort on Every Journey – Our clean, air-conditioning vehicles to make every trip enjoyable, whether it’s a short city drive or a full-day island tour.
• Transparent and Honest Service – We offer clear pricing with no hidden fees, ensuring a straightforward rental experience.
• Convenient Rental Process – From booking to vehicle return, we make the process simple, efficient, and stress-free.
• Flexible Rental Options – Choose from self-drive or car rental with a professional local driver to match your travel style.
• Responsive Customer Support – Our team is ready to assist before, during, and after your rental, providing prompt support whenever you need it.
• Local Knowledge – We are happy to share recommendations on Lombok’s top attractions, scenic routes, restaurants, and cultural experiences to help you make the most of your trip.
• Customer Satisfaction – Your comfort, safety, and overall experience are at the heart of everything we do, and we strive to exceed your expectations with every rental.

Whether you’re exploring the beaches of southern Lombok, visiting traditional Sasak villages, chasing waterfalls, or heading to the foothills of Mount Rinjani, our goal is to provide dependable transportation and outstanding service, allowing you to enjoy every moment of your journey.

Customer Complaint & Customer Rights Policy

We are committed to providing safe, reliable, and high-quality car rental services throughout Lombok. Your satisfaction is important to us, and we welcome all feedback as an opportunity to improve our service. If you experience any issues during your rental, we encourage you to contact us immediately so we can resolve them promptly and fairly.

Customer Rights car rental safety policy

As our valued customer, you have the right to:

• Receive a clean, safe, and roadworthy vehicle.
• Receive clear information about rental rates, fees, insurance coverage, and rental terms before confirming your booking.
• Be treated with courtesy, professionalism, and respect by our staff.
• Receive the vehicle that matches your confirmed booking, or a suitable alternative if necessary.
• Report any concerns, mechanical issues, or service problems without fear of unfair treatment.
• Receive prompt assistance in the event of a vehicle breakdown or emergency.
• Have your complaint handled fairly, confidentially, and without discrimination.

How to Submit a Complaint

1. Contact  as soon as possible during your rental by WhatsApp at 62 818365070
2. Provide your booking details and a clear description of the issue.
3. Share supporting photos or documents if available.
4. Allow our team reasonable time to investigate and respond.

We aim to acknowledge all complaints promptly and work toward a fair resolution as quickly as possible.

Our Commitment complaint

• Listen carefully and treat every complaint seriously.
• Investigate the matter fairly and objectively.
• Keep you informed throughout the resolution process.
• Take appropriate action to resolve the issue whenever possible.
• Use customer feedback to improve our services and prevent similar issues in the future.

Resolution

Depending on the circumstances, a resolution may include:

• An explanation of the situation.
• Immediate assistance or replacement of the vehicle, when appropriate.
• Correction of billing or booking errors.
• A reasonable remedy in accordance with our rental terms and applicable laws.

Respectful Communication

We ask both customers and our staff to communicate respectfully at all times. Abusive, threatening, discriminatory, or violent behavior toward our employees or other customers will not be tolerate and may result in the termination of the rental agreement were permitted by law.

We appreciate your trust in our services and are dedicate to making every car rental experience in Lombok safe, comfortable, and enjoyable.