Terms & Condition

Terms & Condition Lombok Travel agency

Lombok Travel Agency is the company that constitutes a contractual arrangement between you and the company, representing the traveler acceptance of the company Terms & condition set out herein.

Please ensure that you read carefully and understand these prior booking to avoid future misunderstanding. You are advised to check the company website & Condition of the company.


  1. Fill in your data correctly (Name, Number of participants, date in / out)
  2. Reservation can be done through online booking with log in as guest or with an account, by contacting our travel consultant.
  3. all price that we presented in the tour package can be change and not final yet until confirmed to booking tour
  4. Price based on low season period, tour during high season/peak season will have surcharge applied.
  5. The packages that include flight tickets are only valid 1 – 2 days. Can be change depends on availability


  1. You can do the payment via bank transfer, by cash to our cashier at office, credit card or PayPal
  2. Down payment 50 % must be paid maximum 3 days after confirmation
  3. Payment via bank transfer needs proof to be sent via email or WhatsApp
  4. Repayment must be done maximum 3 day before the Trip
  5. Package that bought through our third-party payment will be based on their own terms and conditions.
  6. All service not block yet until down payment receipt via bank

we require a 50 % deposit in advance when confirmed booking for hotel reservation and land arrangement for Fit,  Family, and group, if Land arrangement for Group requires 25% deposit,  If Fit and family Land arrangement only Payment transfer 25% on confirmation and full payment will be  shuttle  in hotel, if transfer require payment full via bank transfer.

Transfer payment to PayPal or our bank account below then what’s app to +62 818365070 or email to info@lombokagent.com or info.lombokagent@gmail.com.we not responsible for any bank charge or any transfer tax.

When you will transfer Payment please use our PayPal account or  Bank account on behalf of PT. Risfam Lombok wisata

PayPal code: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=SG8ATGPZBTCFN


  1. Cancellation after down payment non refundable
  2. cancellation after full payment as follows: Day – 14 refund 50% and Day – 7 no refund
  3. There will be some destination that can not be cancelled after reservation, our travel agent consultant will inform you about this before the confirmation
  4. refund for our package with air ticket will be separated, air ticket will be based on airlines cancellation terms & conditions

5.Force majeure

  1. Boat cancellation because of the weather will be not our responsibilities
  2. Air ticket delay or cancellation will be not our responsibilities
  3. Please not that our services exclude the insurance, if you want to have insurance during tour we can help to make one ( addition cost charge )

6.Privacy Policy  Your personal data on reservation is secure

7.Bank account company. PT.Risfam Lombok Wisata

PT Bank Negara Indonesia

Jalan Langko No.64 MataramLombok Indonesia

Bank Account No.1414689720.

swift code: BNINIDJA.

PT.Bank Mandiri

Jalan Sriwijaya Mataram Lombok Indonesia

Bank ACCOUNT NO.161-00-1000629-9

Swift code: BMRIIDJA

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